Protecting your brand whilst recovering debt
In a perfect world, everyone would pay their bills and invoices on time, there would be no debtors. However, Utopia does not exist. Also, if there were no debtors, Franklin James Credit Management would not have a business. Protecting your brand whilst recovering debt is of the utmost importance to us.
You have put in endless hours building your business. Unfortunately, alongside building a business comes the risk of debtors.
So how do you effectively recover debt whilst not affecting the relationships you have with customers? That is where we come in. By outsourcing credit control and debt recovery to us, you have trusted us with your livelihood so we represent your brand 100%.
In this article we outline how we protect your brand whilst carrying out debt collection services, knowing that your brand and reputation are your livelihood.
Robust processes
When we start working with you, we take you through our onboarding process. This includes having in place a Letter of Engagement, Confidentiality agreement and GDPR and Data Protection Policies.
So when liaising with your customers, we are you – what you stand for, your DNA.
- Research: To understand your business and your customers.
- Process & Set-up
- Begin Credit Control or Debt Recovery Works: Calls are recorded, with detailed activity notes completed.
- Payments
Customer Experience
What sits alongside protecting your brand is also the protection of our own brand and reputation. FJCM pride ourselves on our core values:
- Client-centric: Always delivering an outstanding service to our clients and their customers, with honesty and integrity.
- Honest & Transparent: People are at the forefront of all that we do and we deliver the best outcome with honesty and integrity.
- Proactive: We engage positive social and environmental behaviours and we are always professional. Our focus is firmly on solutions that deliver positive outcomes for our clients and their customers.
We do not use heavy-handed tactics. All too often people forget to remain true to a company’s core values, ethics and tone of voice, which is to the detriment of the customer relationship. You then have to work, (often without guarantees) to re-salvage the relationship.
But don’t take our word for it, see what our customers have to say.
Reputation Management
By building rapport with people, alongside offering support, you become first on the shortlist to getting paid. If a debtor is unable to pay, we recommend debt recovery charities to support their case and wellbeing.
Rest assured, should the need arise there is an escalation process to Director level for any part of the process to be monitored, managed and resolved.
Compliance
Our company operates within the guidance provided by the FCA (Financial Conduct Authority).
If we do not uphold our agreement to you by recovering your debt in a satisfactory way, whilst maintaining your customer relationships, we have failed you and ourselves. That is not why we are in business.
How can we help
Talk to us at FJCM to understand in greater detail how we can work together to support your business and what can potentially be outsourced, saving you time and money to invest back into your business.