Outsourced Credit Control for SMEs
Small and medium-sized enterprises (SMEs) play a vital role in the UK economy, driving innovation, employment, and growth across nearly every sector. But despite their agility and ambition, one persistent challenge remains: getting paid on time.
Late payments are one of the most common and disruptive issues facing SMEs today. Whether you’re supplying goods, delivering services, or working on long-term contracts, delayed customer payments can create serious cash flow issues. This, in turn, can affect your ability to pay suppliers, meet payroll obligations, reinvest in operations, or simply stay afloat during periods of economic uncertainty.
As your business grows, so too does the complexity of managing credit terms and customer accounts. Many SMEs lack the internal resource or expertise to proactively chase overdue invoices, maintain consistent communication with customers, or identify early warning signs of potential default. Instead, credit control often becomes a reactive task, handled when the situation is already critical.
That’s where professional outsourced credit control comes in.
At Franklin James Credit Management, we provide dedicated credit control services designed specifically for SMEs. Our goal is simple: to help you get paid faster, more consistently, and with minimal friction. By integrating seamlessly with your business, we act as your credit control partner, managing the process on your behalf, while maintaining your brand’s professionalism and reputation.
We focus on early intervention, regular follow-up, and clear communication. Whether it’s a polite reminder before a due date or firm but respectful contact following a missed payment, we tailor our approach to suit your tone and customer base. This helps avoid relationship breakdowns while encouraging prompt settlement of invoices.
Our team uses industry-leading systems and reporting tools, giving you full visibility over your debtor book and outstanding accounts. And because we’re results-driven, you’ll benefit from a cost-effective solution that reduces internal pressure and improves overall cash flow, without the expense of hiring full-time credit control staff.
Outsourced credit control is not just about collecting debts, it’s about building resilience, reducing risk, and giving your business the financial stability it needs to thrive. With Franklin James by your side, you can focus on what you do best, running and growing your business, while we ensure the money you’re owed reaches you on time.
Get paid, without the stress
Leveraging our deep understanding of industry payment trends, our outsourced credit control services proactively identify and help you avoid common financial pitfalls. By partnering with us, you gain insights into strengthening your payment processes, ultimately optimising your cash flow. Integrating our expertise into our operations allows you to dedicate more focus to core business activities, confident that your accounts receivable are being managed effectively.
Complete credit control cover, 52 weeks of the year, from just £37.50 per hour.
The Benefits
Recover Aged Debt
Increase your cash flow
Save time & money
Get expert advice
Reduce payment queries
Reduce business risk
Credit Control Services Covered
- Monitoring and credit checking customers.
- Proactive calls to manage and collect invoices due.
- Ensuring timely payment of invoices and debts.
- Monthly cycle statements & letter runs.
- Invoice dispute and query resolution.
- Recovering aged debts.
- Bank payment reconciliations.
- Support through the Legal system.
- Negotiating formal payment plans.
- Weekly reporting & expert advice to your team.
Join the many UK companies who use our credit control company services
