7 Reasons to outsource credit control

Time restraints in a busy business often means credit control is left by the wayside. Credit control is not just for “big businesses” and sometimes not understanding the importance of it, leaves a business struggling financially. Hiring a company to outsource credit control to is now extremely popular. Especially those who need to know when they are getting paid and need a consistent cash flow.

Outsourced credit control, when done correctly will free up time, improve your cash flow and is a cost-effective solution in comparison to hiring a new member of staff.

The benefits of outsourced credit control

1. Improved cash flow

This is perhaps the best benefit of outsourced credit control. Without a healthy cash flow and without knowing when payments are due, your company can’t run effectively. Credit controllers aim to ensure your money is collected to terms.

2. Cost-Saving

Employing an in-house credit controller costs £22,000+ a year. You also have sick days and annual leave to contend with. How difficult will it be to find and hire someone else if it doesn’t work out?

Using an existing member of staff to chase payments is also costly due to time constraints. This is because adding an extra job role to their daily duties may result in tasks not being completed on time. By not formalising your collection process you are leaving customers to pay when they want to.

When you use an external company to outsource credit control to, it’s like having your own credit controller in-house, but without the desk space being taken up. Depending on how many customers and invoices you send per month, you may only require just a few hours per week to keep your cash flow on track.

3. Expertise

When dealing with your money and cash flow, you want to make sure that you have the best people looking after it. A great track record and experience in the industry is a must. A professional customer focused attitude is also key.

A company who offer ‘ outsourced credit control services’ will be able to start right away and have the experienced members of staff in place already. Their staff will focus solely on this task and deliver the best results for your business.

4. Process

Professional credit management companies have formalised monthly procedures to follow, which proactively reminds your customers to pay on time. These procedures can include letter cycles, proactive calls, query management and customer credit monitoring.

5. Aged Debt Recovery

Despite your best attempts you are going to have some customers who will not pay you on time. Sometimes the only option is to follow the formal debt recovery steps, (which now includes ensuring you comply with Pre-Action Protocols), right through to Legal Action.

A good credit control company will work through and recover your aged debt too. They will assist you through the legal process, and they will make it stress free.

6. Less stress

A company with the experience to take the strain of collecting your money will reduce your stress levels and your to do list! You are free to look after customers, oversee the business, obtain sales and think.

The credit control company will advise you on credit worthiness of new customers, what risk they might bring to your business and what payment terms you should allow the customer to have.

This will take away any stress or worry about that customer potentially not paying you on time.

7. Your brand in-tact

Companies have different visions, missions and objectives, however, they all have similar requirements to maintain their business success.

A good credit management company should represent the company they are working for in a professional and friendly manner. They will base their own credit control processes around their customers company’s values and objectives.

Therefore, having a professional company dedicated to looking after your credit control is a great benefit to your business.

If you would like to know more, contact us and we will be more than happy to help you.